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Calculating the price preserving of manual notetaking is straight forward. It is set from the period of time that may be saved in After Speak to Operate or Typical cope with time (AHT) (if brokers location The client on hold to choose notes). There are lots of inputs that go into this calculation that you need to estimate such as the number of agents that are getting manual notes, the number of interactions They can be summarizing on a daily basis and annually, the average time put in in just after Speak to perform (ACW) or normal deal with time (AHT) taking notes, and also the once-a-year hourly completely loaded wage of the agents.

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Disclaimer: Based upon impartial investigation; characteristics might adjust. Make sure you validate all information with respective resources/corporations prior to continuing.

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